Shipping & Delivery Policy
Last Updated: September 9, 2026
At The Charleston Sisters, we work with trusted fulfillment partners to process and deliver orders efficiently.
Please review this policy carefully before placing an order.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment authorization.
Orders are normally processed Monday through Friday, excluding applicable holidays.
Processing time is separate from shipping time.
Once an order has been dispatched, customers will generally receive tracking information by email.
2. Estimated Delivery Times
Estimated delivery times are displayed on our website or at checkout where applicable.
Because delivery times can vary depending on the shipping destination, carrier, fulfillment route, customs processing, and other circumstances, delivery estimates are not guaranteed unless expressly stated otherwise.
We do not promise a specific delivery date unless that date is expressly communicated to the customer as a guaranteed delivery commitment.
We will not advertise or communicate a shipping timeframe unless we have a reasonable basis to expect that the order can be shipped within that timeframe.
Where we learn that we cannot ship an order within an applicable promised timeframe, we will provide any notice, delay option, cancellation option, or refund required by applicable law.
3. Shipping Origin
Many products are shipped using our dropshipping fulfillment model.
Depending on the product, an order may be fulfilled and shipped directly from a supplier or fulfillment partner located outside the United States, including China.
Orders containing multiple products may, in some circumstances, be shipped separately.
4. Customs, Duties, and Taxes
Depending on the destination and applicable laws, customers may be responsible for customs duties, import taxes, brokerage charges, or other government-imposed fees.
Such charges are outside the control of The Charleston Sisters unless expressly stated otherwise at checkout.
Customers are responsible for complying with applicable import requirements.
5. Shipping Costs
Applicable shipping charges will be displayed during checkout before payment is completed.
Shipping costs may vary depending on the destination, shipping method, package characteristics, and other applicable factors.
6. Tracking
Once tracking information becomes available, it will generally be sent to the email address associated with the order.
Customers are responsible for monitoring tracking updates and responding to carrier requests, including requests to collect a package from a local pickup location.
7. Delivery Address
Customers are responsible for entering a complete and accurate shipping address during checkout.
Address changes should be requested as soon as possible and, where possible, within 24 hours of placing an order.
We cannot guarantee that an address can be changed once an order has entered processing.
8. Delivered Packages
If the carrier's tracking system shows an order as delivered, this will generally be treated as proof of delivery.
If you believe a package was incorrectly marked as delivered, please contact us promptly so we can investigate with the carrier.
A carrier status of “Delivered” does not by itself guarantee a refund or replacement.
9. Lost, Stolen, or Misdelivered Packages
We are not automatically responsible for packages that are lost or stolen after confirmed delivery to the shipping address provided by the customer.
However, where a customer believes a package has been misdelivered, we may assist with a carrier investigation.
Any remedy will depend on the circumstances and applicable law.
10. Failed Deliveries and Unclaimed Packages
A customer may be responsible for additional costs arising from:
- An incorrect or incomplete address
- Failure to collect a package
- Refusal of delivery
- Repeated unsuccessful delivery attempts
Where permitted by applicable law, reasonable costs incurred to reship or process a returned shipment may be deducted from any refund otherwise due.
11. Shipping Delays
Shipping delays may occur because of:
- Customs processing
- Carrier delays
- Weather
- Holidays
- High seasonal volumes
- Transportation disruptions
- Operational disruptions
- Incorrect customer information
Such circumstances do not automatically entitle a customer to compensation or a refund.
However, nothing in this policy limits any cancellation, refund, or other remedy that is required by applicable law.
12. Contact
For shipping questions, contact:
The Charleston Sisters
Email: info@charlestonsisters.com