Return & Refund Policy
Last Updated: September 9, 2026
At The Charleston Sisters, we carefully inspect and fulfill orders through our fulfillment partners. To keep our operation efficient and to reduce unnecessary international shipping, returns are subject to the conditions below.
By placing an order, you acknowledge and accept this Return & Refund Policy, except where applicable law provides otherwise.
For assistance, contact us at:
1. General Return Policy
Returns are not automatically accepted simply because a customer changes their mind or is dissatisfied with the style, fit, appearance, or personal preference of an item.
Unless required by applicable law, the following reasons do not automatically qualify for a refund:
- Change of mind
- The item is no longer wanted
- The item does not suit your personal style
- The item looks different from what you personally expected
- The customer selected the wrong size
- The customer selected the wrong color
- The customer ordered multiple sizes or colors and wants to return the unwanted items
- The customer decides the item does not fit their personal preference
We may, at our discretion, offer an exchange, replacement, store credit, partial refund, or another solution where appropriate.
2. Size Selection
Customers are responsible for reviewing the available product information and size chart before placing an order.
Selecting the wrong size does not constitute a product defect.
If you believe you selected the wrong size, contact us as soon as possible. We may, at our discretion, offer an exchange or another solution.
Any return or replacement approved for a customer-selected incorrect size may require the customer to cover applicable shipping and other related costs.
3. Returns by Exception
Although change-of-mind returns are not automatically accepted, we may approve a return in individual circumstances at our discretion.
An approved return must follow all instructions provided by The Charleston Sisters.
Where the return is not caused by an error or defect attributable to The Charleston Sisters, the customer is responsible for applicable return shipping costs.
4. Return Request Period
Where a return is approved, the customer must normally contact us within 14 days of delivery.
The request must include:
- Order number
- Name associated with the order
- Item being discussed
- Reason for the request
- Photos or other evidence where requested
No item should be returned before receiving written return instructions from us.
5. Return Conditions
Where a return is approved, the item must generally:
- Be unused and unworn
- Be unwashed
- Be free of stains, makeup, perfume, deodorant, odors, pet hair, or other signs of use
- Have all applicable original tags and labels attached
- Be in its original condition
- Not have been altered, damaged, or modified by the customer
- Be securely packaged for return
Items may be tried on for sizing provided they remain otherwise unworn and in saleable condition.
We reserve the right to reject a return or reduce any applicable refund where an item does not meet the stated conditions, except where prohibited by applicable law.
6. Non-Returnable Items
Unless otherwise required by applicable law, the following may be non-returnable:
- Clearance or final-sale items
- Gift cards
- Personalized or custom-made products
- Intimate apparel
- Underwear
- Opened or worn swimwear
- Hygiene-sensitive products that cannot reasonably be resold
7. Return Address
Because we operate a dropshipping fulfillment model, the applicable return address may be the address of a supplier or fulfillment partner.
The return address may be located outside the United States, including in China.
Customers must not send returns to the address shown on the package or any other address unless specifically instructed by The Charleston Sisters.
8. Return Shipping Costs
Unless the return is required because we sent the wrong item or the product is confirmed to be defective or damaged due to an issue attributable to us, the customer is responsible for approved return shipping costs.
This may include international shipping, customs charges, duties, or carrier fees associated with the return, where applicable.
We strongly recommend using a tracked shipping method and retaining proof of shipment.
We are not responsible for returns that are lost or cannot be verified as delivered.
9. Damaged, Defective, or Incorrect Items
If you receive:
- The wrong product
- The wrong size sent by us
- A materially damaged item
- A confirmed manufacturing defect
contact us within 14 days of delivery.
Please provide:
- Order number
- Description of the issue
- Clear photographs of the item
- Photographs of relevant packaging or labels where requested
We may request additional information to determine whether the issue is eligible for a replacement or refund.
Where an item is confirmed to be defective, damaged, or incorrectly supplied by us, we will provide an appropriate remedy as required by applicable law.
10. Alternative Solutions
Because international returns can be expensive, we may offer an alternative solution instead of requiring a physical return.
Depending on the circumstances, this may include:
- Replacement
- Exchange
- Store credit
- Partial refund
- Discount toward another purchase
Any alternative solution offered by The Charleston Sisters will be communicated before the customer takes action.
11. Refunds
Where a refund is approved, it will normally be issued to the original payment method.
For approved returns requiring physical return of merchandise, the refund will generally be processed after the returned item has been received and inspected.
We may withhold or adjust a refund where permitted by applicable law to account for:
- Unpaid return shipping obligations
- Missing items
- Damage caused by the customer
- Unapproved return shipping
- Other costs that may lawfully be deducted
Original shipping charges and third-party fees may be non-refundable where permitted by applicable law.
Nothing in this policy limits any refund or remedy that cannot lawfully be excluded.
12. Order Cancellations
Orders may enter processing shortly after purchase.
Cancellation requests should therefore be submitted as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has been submitted to a supplier or fulfillment partner.
Where cancellation rights are required by applicable law, those rights will apply.
13. Refused or Unclaimed Packages
If a customer refuses delivery, fails to collect a package, or provides an incorrect or incomplete shipping address, additional shipping or return costs may arise.
Where permitted by applicable law, the customer may be responsible for reasonable costs incurred as a result.
Such circumstances do not automatically create a right to a full refund.
14. Chargebacks and Payment Disputes
Please contact us before initiating a payment dispute or chargeback so that we can investigate and attempt to resolve the issue.
We reserve the right to provide relevant documentation to payment providers, including:
- Order information
- Tracking records
- Delivery confirmation
- Customer communications
- Return requests
- Refund records
- Applicable store policies
Fraudulent or abusive payment activity may result in future orders being declined where permitted by law.
15. Contact Us
The Charleston Sisters
Email: info@charlestonsisters.com