Last Updated: September 9, 2026

At The Charleston Sisters, we respect your privacy and are committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, or communicate with us.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Name
• Billing and shipping address
• Email address
• Telephone number
• Order and transaction information
• Payment-related information provided through our payment processors
• IP address
• Device, browser, and technical information
• Website activity and browsing interactions
• Information collected through cookies, pixels, tags, and similar technologies
• Communications between you and The Charleston Sisters

Payment card information is processed by third-party payment providers. We do not intentionally store complete payment card numbers on our own servers.

2. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders
• Arrange shipping and delivery
• Provide customer service
• Respond to inquiries
• Send order confirmations and transactional communications
• Process returns, exchanges, and refunds
• Detect and prevent fraud and unauthorized activity
• Maintain and improve our website
• Analyze website performance and customer interactions
• Personalize website content and marketing where permitted
• Measure advertising performance
• Send marketing communications where permitted by law
• Comply with legal, accounting, tax, and regulatory obligations
• Protect our rights, customers, systems, and business

3. Legal Bases

Where applicable law requires a legal basis for processing, we may rely on:

• Performance of a contract
• Compliance with legal obligations
• Consent
• Legitimate business interests
• Other lawful grounds permitted by applicable law

4. How We Share Personal Information

We may share personal information with service providers and business partners where reasonably necessary to operate our business.

These parties may include:

• Payment processors
• Shipping and delivery providers
• Fulfillment partners
• Product suppliers
• Website hosting and technical providers
• Analytics providers
• Marketing and advertising providers
• Customer support providers
• Fraud prevention providers
• Professional advisors
• Government authorities or law enforcement where required by law

Because The Charleston Sisters uses a dropshipping fulfillment model, order information may be provided to suppliers or fulfillment partners so that products can be prepared and shipped to customers.

Some suppliers or service providers may be located outside the United States or the European Economic Area, including in China.

Where required, we use appropriate safeguards for international transfers of personal information.

Sale, Sharing, and Targeted Advertising

We do not sell personal information for monetary consideration in the traditional sense.

However, certain disclosures of information to advertising or analytics partners may be considered a “sale,” “sharing,” or targeted advertising under certain U.S. state privacy laws.

Where required by applicable law, we provide consumers with appropriate opt-out rights.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, resolving disputes, maintaining business and financial records, complying with legal obligations, preventing fraud, and enforcing agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

6. Cookies and Similar Technologies

We use cookies, pixels, tags, local storage, and similar technologies for purposes including:

• Website functionality
• Security
• Fraud prevention
• Analytics
• Performance measurement
• Advertising
• Marketing personalization

Please see our Cookie Policy for additional information.

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights that include:

• Accessing personal information
• Correcting inaccurate information
• Requesting deletion
• Obtaining a copy of certain personal information
• Requesting data portability
• Opting out of certain targeted advertising or sale/sharing activities
• Withdrawing consent where processing is based on consent
• Objecting to or restricting certain processing
• Appealing a privacy-rights decision where required by law

We may need to verify your identity before completing certain privacy requests.

To exercise a privacy right, contact us at info@charlestonsisters.com.

8. Security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No electronic transmission or storage system can be guaranteed to be completely secure.

9. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 without legally required authorization.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties.

We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

12. Contact Us

The Charleston Sisters

Email: info@charlestonsisters.com