Payment Policy
Last Updated: September 9, 2026
The Charleston Sisters aims to provide a secure and reliable checkout experience.
1. Accepted Payment Methods
Available payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- Klarna where available
- Other payment methods displayed during checkout
Available payment methods may vary depending on location, currency, device, and other checkout conditions.
2. Payment Processing
Payments are processed through third-party payment providers.
The Charleston Sisters does not intentionally store complete payment card information on its own servers.
Payment providers may process payment information in accordance with their own privacy policies and terms.
3. Payment Authorization
An order may only enter processing after payment has been successfully authorized.
We reserve the right to delay, refuse, or cancel an order where payment is:
- Declined
- Incomplete
- Unauthorized
- Suspected to be fraudulent
- Flagged by our payment or fraud-prevention systems
Additional verification may be requested where reasonably necessary to protect against fraud.
4. Currency
Orders are charged in the currency displayed at checkout.
Banks and card issuers may apply exchange rates, foreign transaction fees, or other charges.
Such fees are determined by the customer's financial institution and are outside the control of The Charleston Sisters.
5. Refunds
Approved refunds are issued in accordance with our Return & Refund Policy.
Where a refund is approved, it is normally sent to the original payment method.
For returns requiring physical return of merchandise, the refund will generally be initiated after the returned merchandise has been received and inspected.
The time required for a refund to appear in a customer's account depends on the payment provider or financial institution.
Third-party fees or charges may be non-refundable where permitted by applicable law.
6. Chargebacks and Payment Disputes
Customers are encouraged to contact info@charlestonsisters.com before initiating a chargeback or payment dispute.
We will review the order and attempt to resolve legitimate issues directly.
In response to a dispute, we may provide payment processors or financial institutions with relevant records, including:
- Order details
- Payment information available to us
- Tracking information
- Delivery confirmation
- Customer communications
- Return requests
- Refund records
- Relevant store policies
Fraudulent or abusive payment activity may result in future orders being declined where permitted by law.
7. Taxes and Additional Charges
Applicable sales taxes will be collected at checkout where required.
Customers may also be responsible for customs duties, import taxes, brokerage fees, or other government charges associated with international delivery where applicable.
8. Contact
The Charleston Sisters
Email: info@charlestonsisters.com