Terms & Conditions

Last Updated: September 9, 2026

The Charleston Sisters

Welcome to The Charleston Sisters.

These Terms & Conditions govern your use of our website and purchases made through our online store.

By using our website or placing an order, you agree to these Terms & Conditions and the policies referenced below, except where applicable law provides otherwise.

1. Eligibility

By placing an order, you confirm that:

You are legally permitted to enter into a purchase transaction.
Information provided by you is accurate and complete.
You are authorized to use the payment method submitted with your order.

We reserve the right to refuse or cancel transactions that appear fraudulent, unauthorized, unlawful, or otherwise inappropriate for our business.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colors, and specifications are accurate.

However:

Colors may vary depending on the customer's screen and device.
Measurements may have minor variations.
Packaging may vary.
Product appearance may differ slightly from photographs due to lighting, manufacturing, or display differences.
Minor manufacturing variations that do not materially affect functionality or quality do not necessarily constitute defects.

Customers should review product descriptions and available size information carefully before placing an order.

3. Pricing

Prices are displayed at checkout in the applicable currency.

We reserve the right to correct genuine pricing, description, or technical errors.

If a material pricing error occurs, we may cancel the affected order and refund any amount already paid, where permitted by law.

4. Orders and Acceptance

Submitting an order constitutes an offer to purchase.

An order may be subject to review, fraud screening, payment authorization, and availability.

We reserve the right to refuse or cancel an order where reasonably necessary, including where fraud, unauthorized activity, technical errors, pricing errors, or other legitimate business concerns are identified.

5. Shipping

Orders are generally processed within 1–3 business days.

Estimated shipping times are provided as estimates and may vary.

Products may be shipped directly from suppliers or fulfillment partners located outside the United States, including China.

For complete details, please review our Shipping & Delivery Policy.

Nothing in these Terms limits rights relating to shipping delays that cannot lawfully be excluded.

6. Returns and Refunds

All returns and refunds are governed by our Return & Refund Policy.

In particular, customers should understand that a change of mind, personal preference, or customer-selected incorrect size does not automatically qualify for a refund unless applicable law requires otherwise.

Where an exception or return is approved, the customer must follow the return instructions provided by The Charleston Sisters.

7. Customer Responsibilities

Customers are responsible for:

Reviewing product information before purchase
Selecting the correct size
Selecting the correct color or variant
Providing an accurate shipping address
Reviewing order information before completing checkout
Monitoring tracking information
Collecting packages when required by the carrier

We are not responsible for problems directly resulting from information incorrectly provided by the customer, except where applicable law provides otherwise.

8. Fraud Prevention

We may use reasonable fraud-prevention measures to protect customers and our business.

These measures may include:

Additional verification
Transaction screening
Order cancellation
Quantity restrictions
Declining future transactions associated with fraudulent or abusive activity

9. Chargebacks and Payment Disputes

Customers are encouraged to contact us before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

We may provide payment providers with relevant order information, tracking data, delivery records, communications, return records, and other documentation reasonably related to the dispute.

Nothing in these Terms prevents a customer from exercising rights that cannot lawfully be waived.

10. Intellectual Property

Unless otherwise stated, website content including logos, branding, text, graphics, photographs, videos, product descriptions, designs, and other materials is owned by or licensed to The Charleston Sisters.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written authorization, except where permitted by applicable law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, The Charleston Sisters will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or purchase of products.

We are not responsible for circumstances outside our reasonable control, including certain carrier disruptions, customs delays, weather events, or third-party service interruptions.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

12. Third-Party Services

Our website may rely on third-party services, including payment providers, carriers, technology providers, advertising platforms, and fulfillment partners.

We are not responsible for the independent terms, policies, or practices of third parties.

13. Privacy

Use of our website is also subject to our Privacy Policy, Your Privacy Choices, and Cookie Policy.

14. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be posted on this website with a revised “Last Updated” date.

Changes apply prospectively unless otherwise required by applicable law.

15. Governing Law

These Terms will be interpreted under the laws applicable to the relationship between The Charleston Sisters and the customer, subject to any mandatory consumer-protection laws that apply in the customer's jurisdiction.

Nothing in these Terms is intended to waive mandatory rights or protections that cannot legally be excluded.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

17. Contact

For questions regarding these Terms & Conditions:

The Charleston Sisters

Email: info@charlestonsisters.com