Terms & Conditions
Terms & Conditions
Last Updated: July 4, 2026
Welcome to The Charleston Sisters. These Terms & Conditions govern your use of our website and all purchases made through our online store.
By accessing our website or placing an order, you agree to be bound by these Terms & Conditions, as well as our Privacy Policy, Return & Refund Policy, Shipping Policy, Payment Policy, and Cookie Policy.
If you do not agree with these Terms, please do not use our website.
1. Eligibility
By placing an order, you confirm that:
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You are at least 18 years old or have permission from a parent or legal guardian.
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The information you provide is accurate and complete.
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You are authorized to use the payment method submitted with your order.
We reserve the right to refuse or cancel any order at our sole discretion.
2. Product Information
We make every reasonable effort to ensure that all product descriptions, specifications, images, and prices are accurate.
However:
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Colors may vary due to different monitor and device settings.
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Product dimensions may vary slightly.
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Packaging may differ from product images.
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Minor manufacturing variations do not constitute defects.
We reserve the right to correct typographical errors, pricing mistakes, inaccurate descriptions, or other errors at any time without prior notice, including after an order has been placed.
3. Pricing & Payment
All prices displayed on our website are shown in the applicable currency at checkout.
Payment must be received in full before an order enters processing.
Available payment methods may vary depending on your location and may include major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other payment providers supported by our checkout.
We reserve the right to refuse or cancel any transaction that appears fraudulent or unauthorized.
4. Order Processing & Shipping
Orders are typically processed within 1–3 business days.
Estimated delivery times after dispatch generally range from 1–7 business days, depending on your shipping destination.
As part of our dropshipping business model, products may be shipped directly from one of our fulfillment partners or suppliers, including suppliers located in China.
Estimated delivery times are provided as guidelines only and are not guaranteed.
Delays caused by customs inspections, weather conditions, holidays, carrier disruptions, or other events outside our reasonable control do not constitute grounds for cancellation, compensation, or refund.
Customers are responsible for any import duties, customs fees, taxes, or other charges imposed by their local authorities, where applicable.
5. Returns, Refunds & Cancellations
Our Return & Refund Policy forms an integral part of these Terms & Conditions.
By placing an order, you acknowledge and agree to the return procedures described in that policy.
Once an order has entered processing, cancellation cannot be guaranteed.
Refunds will only be considered in accordance with our Return & Refund Policy.
Customers agree to contact The Charleston Sisters directly before initiating a payment dispute or chargeback so that we have an opportunity to resolve the matter.
6. Customer Responsibilities
Customers are responsible for:
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Providing accurate billing and shipping information.
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Reviewing their order before completing checkout.
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Ensuring someone is available to receive the package when required.
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Monitoring tracking updates once an order has been shipped.
The Charleston Sisters is not responsible for delays or losses resulting from incorrect shipping information supplied by the customer.
7. Limitation of Liability
To the maximum extent permitted by applicable law, The Charleston Sisters shall not be liable for:
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Indirect, incidental, special, or consequential damages.
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Lost profits or business interruption.
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Shipping delays outside our reasonable control.
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Carrier delays or customs processing.
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Packages marked as successfully delivered by the shipping carrier.
Our total liability for any claim relating to a purchase shall never exceed the amount paid for the specific product giving rise to the claim.
8. Intellectual Property
All content available on this website, including but not limited to:
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Logos
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Brand names
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Product descriptions
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Website design
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Images
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Graphics
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Videos
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Text
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Icons
is the exclusive property of The Charleston Sisters and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, published, or used for commercial purposes without our prior written permission.
9. Fraud Prevention
To protect both our customers and our business, we reserve the right to:
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Cancel suspicious orders.
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Request additional identity verification.
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Refuse orders that appear fraudulent.
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Limit quantities purchased.
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Block future purchases from customers involved in fraudulent activity, abusive behavior, or repeated payment disputes.
10. Complaints
If you experience an issue with your order, please contact us before initiating a chargeback or payment dispute.
Complaints should include:
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Your order number
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A detailed description of the issue
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Clear photographs where applicable
We aim to respond to all customer inquiries within five (5) business days.
Email: info.thecharlestonsisters@gmail.com
11. Changes to These Terms
We reserve the right to modify these Terms & Conditions at any time without prior notice.
Any changes become effective immediately upon publication on this website.
Continued use of our website following any updates constitutes acceptance of the revised Terms.
12. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the applicable laws governing our business operations, without regard to conflict of law principles.
Any dispute arising from the use of this website or any purchase made through it shall be resolved in the appropriate courts having jurisdiction over our business, unless applicable law provides otherwise.
13. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
The Charleston Sisters