Return & Refund Policy
Return & Refund Policy
Last Updated: July 4, 2026
At The Charleston Sisters, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to assist you. Please read our Return & Refund Policy carefully before requesting a return.
If you have any questions, please contact us first at:
Email: info.thecharlestonsisters@gmail.com
1. Our Business Model
The Charleston Sisters operates using a dropshipping fulfillment model. To reduce waste, avoid unnecessary overproduction, and minimize our environmental impact, many of our products are shipped directly from our trusted suppliers.
As a result, approved returns must be sent to the designated return address provided by our supplier, which may be located outside your country of residence, including China.
Please do not return any item without first contacting us and receiving return instructions.
2. Return Eligibility
You may request a return within 14 days of receiving your order.
To initiate a return, please email us at info.thecharlestonsisters@gmail.com and include:
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Your order number
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The item(s) you wish to return
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The reason for your return request
Once your request has been reviewed and approved, we will provide you with the correct return address and further instructions.
Returns sent without prior authorization may not be accepted.
3. Return Conditions
To qualify for a return, items must:
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Be unused and unworn
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Be unwashed
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Be free from stains, odors, damage, or alterations
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Be returned in their original condition and packaging
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Include all original tags and labels
Items may be tried on for sizing but must not show signs of use.
We reserve the right to refuse returns that do not meet these conditions.
4. Non-Returnable Items
Unless required by applicable consumer protection laws, the following items cannot be returned:
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Sale or clearance items
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Gift cards
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Personalized or custom-made products
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Intimate apparel, underwear, swimwear, pierced jewelry, and other hygiene-sensitive products that have been opened, worn, or used
For hygiene and safety reasons, these restrictions are strictly enforced.
5. Return Shipping Costs
Customers are responsible for all return shipping costs, including:
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International shipping fees
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Customs duties or import charges, if applicable
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Any additional carrier fees
Since returns may need to be shipped internationally, we strongly recommend using a tracked and insured shipping service.
We are unable to process refunds for returns that cannot be verified as delivered.
6. Alternative Solutions
Because international returns can be expensive and time-consuming, we may, where appropriate, offer an alternative solution instead of requiring a physical return.
Depending on the situation, this may include:
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A partial refund
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Store credit
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A replacement item
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A discount on a future purchase
These solutions are offered at our discretion and will be discussed with you via email before any return is arranged.
7. Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or has another quality issue, please contact us within 14 days of delivery.
Your email must include:
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Your order number
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A clear description of the issue
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Clear photos showing the product and the problem
Without sufficient photographic evidence, we may be unable to assess your claim or offer a refund or replacement.
Once we receive the required information, we will work with you to find an appropriate solution as quickly as possible.
8. Refunds
Refunds are processed only after:
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The returned item has been received at the approved return address; and
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The item has passed our inspection.
If approved, your refund will be issued to your original payment method within 14 days.
Please note:
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Original shipping charges are non-refundable unless required by law.
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Your bank or payment provider may require additional processing time before the refund appears in your account.
9. Order Cancellations
Because orders are processed quickly after being placed, we cannot guarantee cancellation requests.
If your order has already entered processing or has been shipped, it can no longer be cancelled.
If you experience an issue with your order, we kindly ask that you contact us first at info.thecharlestonsisters@gmail.com so we can work toward a fair solution before a payment dispute or chargeback is initiated.
10. Delivery Responsibility
Customers are responsible for ensuring that the shipping address provided during checkout is complete and accurate.
Address corrections must be requested within 24 hours of placing your order. While we will do our best to accommodate changes, we cannot guarantee modifications once an order has entered processing.
We are not responsible for:
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Packages delivered to the address provided by the customer
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Delays caused by customs authorities or shipping carriers
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Delivery issues resulting from incorrect or incomplete shipping information supplied by the customer
11. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us before sending any item back.
The Charleston Sisters