Privacy Policy
Privacy Policy
Last Updated: July 4, 2026
At The Charleston Sisters, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or otherwise interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or place an order, we may collect the following personal information:
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Full name
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Billing and shipping address
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Email address
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Phone number
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Payment information (processed securely by our payment providers and never stored on our servers)
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IP address
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Device and browser information
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Order and transaction history
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Information about your interaction with our website, including browsing behavior through cookies and similar technologies
Providing certain information is necessary for us to process and deliver your order.
2. How We Use Your Information
We use your personal information for the following purposes:
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Processing and fulfilling your orders
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Shipping and delivering your purchases
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Providing customer service and responding to inquiries
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Sending order confirmations, shipping notifications, and tracking updates
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Processing refunds, returns, or exchanges
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Improving our website, products, and overall customer experience
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Detecting, preventing, and investigating fraud or unauthorized activities
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Complying with legal and regulatory obligations
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Sending promotional emails and marketing communications, only where you have given your consent or where permitted by applicable law
3. Legal Basis for Processing
Where required under applicable privacy laws, we process your personal information based on one or more of the following legal grounds:
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Performance of a contract (to process and fulfill your order)
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Your consent (for example, marketing communications)
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Compliance with legal obligations
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Our legitimate business interests, including fraud prevention, customer support, website improvement, and business operations
4. Sharing Your Information
We only share your personal information when necessary to operate our business and provide our services.
Your information may be shared with:
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Secure payment providers to process payments
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Shipping and delivery partners to fulfill your orders
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Trusted suppliers and fulfillment partners responsible for preparing and shipping products directly to you
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Website hosting providers and technical service providers
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Analytics and marketing providers, where applicable and subject to your cookie preferences
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Government authorities or law enforcement where required by law
We require our service providers to handle your personal information securely and only for the purposes for which it has been provided.
We never sell, rent, or trade your personal information to third parties.
As part of our dropshipping business model, certain products may be shipped directly from suppliers located outside the European Economic Area (EEA), including China. Where personal data is transferred internationally, we take appropriate safeguards to protect your information in accordance with applicable data protection laws.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal obligations.
Certain financial and transaction records may be retained for up to seven (7) years where required by tax or accounting regulations.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
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Ensure the website functions properly
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Improve website performance and user experience
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Analyze website traffic and visitor behavior
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Personalize content and marketing
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Measure the effectiveness of advertising campaigns
You can manage or withdraw your cookie preferences at any time through our cookie banner or by adjusting your browser settings.
For more information, please refer to our Cookie Policy.
7. Data Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures include:
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Secure SSL encryption
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Secure payment processing through trusted payment providers
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Restricted access to personal information
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Regular monitoring of our systems for potential vulnerabilities
While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage can be guaranteed to be 100% secure.
8. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to:
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Access your personal information
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Correct inaccurate or incomplete information
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Request deletion of your personal information
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Restrict or object to certain processing activities
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Withdraw your consent at any time where processing is based on consent
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Request a copy of your personal data (data portability)
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Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us using the details below.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments.
Any updates will be published on this page with a revised "Last Updated" date. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact us:
The Charleston Sisters