Payment Policy
Payment Policy
Last Updated: July 4, 2026
At The Charleston Sisters, we are committed to providing a secure, convenient, and reliable checkout experience. This Payment Policy explains how payments are processed, which payment methods may be available, and how refunds are handled.
By placing an order on our website, you agree to the terms outlined in this Payment Policy.
1. Accepted Payment Methods
We offer a variety of secure payment options. Available payment methods may vary depending on your location, currency, and device.
Supported payment methods may include:
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Visa
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Mastercard
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American Express
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Discover
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
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Klarna (where available)
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Other payment methods displayed at checkout
Only the payment methods available during checkout can be used to complete your purchase.
2. Secure Payments
Your security is extremely important to us.
All transactions are processed through trusted third-party payment providers using SSL (Secure Socket Layer) encryption and other industry-standard security measures.
The Charleston Sisters does not store, process, or have access to your full credit card or payment details.Sensitive payment information is handled exclusively by our certified payment partners.
3. Payment Authorization
Payment must be successfully authorized and received before an order can enter processing.
If a payment is:
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Declined
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Flagged for fraud prevention
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Incomplete
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Unauthorized
we reserve the right to delay, reject, or cancel the order until the issue has been resolved.
Additional identity verification may be requested for certain transactions to protect both our customers and our business against fraudulent activity.
4. Currency
Orders are processed in the currency displayed at checkout.
If your payment method uses a different currency, your bank or card issuer may apply exchange rates or foreign transaction fees. These charges are determined solely by your financial institution and are not controlled by The Charleston Sisters.
5. Refunds
Approved refunds will be issued only in accordance with our Return & Refund Policy.
Once a refund has been approved, it will be processed back to the original payment method used for the purchase.
Refunds are typically initiated within 14 business days after:
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The returned item has been received (when applicable); and
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The return or claim has been approved.
Depending on your bank, credit card company, or payment provider, it may take additional time for the funds to appear in your account.
Original shipping charges, payment processing fees (where permitted by law), customs duties, taxes, and other third-party charges are generally non-refundable unless otherwise required by applicable law.
6. Chargebacks & Payment Disputes
If you experience an issue with your order, we kindly ask that you contact our customer support team before initiating a chargeback or payment dispute.
Most issues can be resolved quickly through our support team.
The Charleston Sisters reserves the right to provide order records, tracking information, delivery confirmation, customer communications, and other relevant documentation to payment providers in response to any chargeback or dispute.
Fraudulent or abusive chargebacks may result in future orders being declined.
7. Taxes & Additional Charges
Applicable sales taxes will be calculated at checkout where required.
Customers are solely responsible for any customs duties, import taxes, brokerage fees, or other government charges imposed by their local authorities after shipment.
8. Contact Us
If you have any questions regarding payments, billing, or refunds, please contact our customer support team.
The Charleston Sisters